At modameld.store, we care about your satisfaction. If you’re not fully content with your order, we provide a clear and straightforward return and refund process to assist you.
1. Return Eligibility
1.1 How to Start a Return
Returning an item is easy:
- You must submit your return request within 30 days from the delivery date.
- Requests made after this period will not be eligible.
- Once approved, a prepaid return label will be emailed to you.
1.2 Item Condition Requirements
To qualify for a return:
- Products must be unused, not washed, and in original packaging with all labels intact.
- Items that are used, altered, or damaged due to customer mishandling are not returnable.
1.3 Non-Returnable Products
We are unable to accept returns for:
- Personal hygiene items
- Items marked “final sale”
- Custom or personalized orders
1.4 Return Shipping Costs
There is no fee for returning eligible items—return shipping is free.
2. Refund Timeline
After receiving and inspecting the returned product:
- A refund will be processed to your original payment method within 10 business days.
- You will be notified by email when your refund is complete.
3. If Your Refund Is Delayed
If 10 business days have passed and you haven’t received your refund:
- First, check with your bank or card provider.
- Then, contact your credit card company for updates.
- If you’re still having trouble, contact us at support@modameld.store
4. Damaged or Defective Orders
If your item is damaged or faulty on arrival:
- Please contact us within 24 hours of receiving your order.
- Send photos of the damage and your order number to support@modameld.store
- We’ll arrange for a replacement, refund, or exchange.
5. Exchange Policy
Want to exchange an item?
- We do allow exchanges.
- Reach out to us, and we’ll guide you through the steps.
- CONTACT US
- Business Name: Modameld LLc
- Phone: +1(859) 737-4645
- Mail: support@modameld.store
- Address: 513 E Maxwell St, Lexington, Kentucky 40502, USA
- Business Hours: 9 AM – 6 PM EST, Monday – Friday