Our Promise: Playful Returns & Happy Families at Modameld!

At Modameld LLC, your satisfaction—and your child’s delight—is what matters most to us. We carefully select every toy to ensure it brings joy, learning, and lasting quality. But if for any reason you’re not completely happy with your purchase, our hassle-free Return & Refund Policy has you covered. We’re here to make the process quick and simple, because your peace of mind is our top priority

1. Return Policy Overview: 14 Days of Playful Peace of Mind 

We offer a 14-day return window from the date you receive your order. That’s right, you have two weeks to ensure your new toy is the perfect fit for your child’s playtime adventures! And the best part? Returns are FREE! We cover the return shipping costs because we believe in making things simple and stress-free for you.

2. What Can Be Returned: Keeping the Fun in Returns

Most of our toys are eligible for return, provided they meet the following conditions:

  • The item is in its original condition, unused, and with all original tags and packaging intact. We understand little hands get excited, but for a full refund, please ensure the toy is in resalable condition.
  • The return request is initiated within 14 days of receiving your order.
  • The item was not marked as a “Final Sale” or “Non-Returnable” at the time of purchase (see section 8 for a list of non-returnable items).

3. Return Process: Easy Peasy Toy Return Squeezy!

Returning a toy to Modameld is as easy as 1-2-3:

  1. Initiate Your Return: Contact our friendly customer support team at support@modameld.store or call us at +1 (859) 737-4645 (Monday – Friday, 9 AM – 6 PM EST). Let us know your order number and the reason for your return.
  2. Receive Your FREE Return Label: We’ll email you a prepaid return shipping label. Simply print it out and attach it to your package.
  3. Ship It Back: Pack the item securely in its original packaging (if possible) and drop it off at your nearest shipping carrier location.

That’s it! We’ll take care of the rest. Track your return with the tracking number provided on your return label.

4. Refund Methods and Timeframes: Getting Your Money Back Quickly!

Once we receive and inspect your returned item, we’ll process your refund within 3-5 business days. You’ll receive an email notification confirming your refund. The refund will be issued to your original payment method.

  • Credit Card: Refunds typically appear on your statement within 5-10 business days, depending on your bank.
  • PayPal: Refunds are usually processed within 24-48 hours.

We strive to process refunds as quickly as possible because we know how important it is to get your money back promptly.

5. Exchange Policy: Swapping Smiles Made Simple!

Need a different size, color, or even a completely different style? We’ve got you covered! We offer easy exchanges for most items. Simply follow these steps:

  1. Contact Us: Reach out to our customer support team at support@modameld.store or call us at +1 (859) 737-4645 to request an exchange. Let us know the item you’d like to exchange and the new item you’d like to receive.
  2. Return the Original Item: We’ll provide you with a FREE return shipping label to send back the original item.
  3. We’ll Ship Your New Toy: Once we receive the returned item, we’ll ship out your new selection right away!

6. Return Shipping: FREE Returns—Seriously!

We believe in making returns completely hassle-free. That’s why we offer FREE return shipping on all eligible returns within the USA. We’ll email you a prepaid return shipping label that you can easily print and attach to your package.

7. Damaged or Defective Items: Making Things Right!

We carefully inspect every toy before it ships, but sometimes things happen. If you receive a damaged or defective item, please contact us immediately at support@modameld.store or call us at +1 (859) 737-4645. We’ll work with you to resolve the issue quickly and fairly. We may ask for photos of the damage to help us assess the situation and prevent similar issues in the future. We’ll offer a replacement, a refund, or another solution that meets your needs.

8. Non-Returnable Items: A Few Exceptions

For hygiene and safety reasons, the following items are non-returnable:

  • Personalized or custom-made items.
  • Items marked as “Final Sale” or “Non-Returnable.”
  • Gift cards.

9. International Returns: Currently Not Available

At this time, we only accept returns from customers within the USA. We are working on expanding our return policy to include international customers in the future.

10. Contact Information for Return Questions: We’re Here to Help!

Have questions about our Return & Refund Policy? Our friendly customer support team is ready to assist you!

Business Name: Modameld LLc

Phone: +1 (859) 737-4645

Mail: support@modameld.store

Address: 513 E Maxwell St, Lexington, Kentucky 40502, USA

Business Hours: 9 AM – 6 PM EST, Monday – Friday